Terms of Service

Velia is a complementary aid to caregiving and a presence-and-routine monitor. It is NOT a medical device, it does not diagnose, it does not prevent emergencies, and it is not an emergency service.

Event detection, including falls, is a best effort, with no guarantee of coverage. Velia does not detect every fall or every event, and does not replace supervision or care by responsible people.

Velia can alert you and help escalate an alert among family members, but it does not call emergency services on its own and does not guarantee response times. In an emergency, contact your country's emergency services.

By using Velia you represent that you have the right to install a Guardian where you place it and that you have the consent of the person being watched over. You are responsible for complying with local laws on recording and privacy, which vary by country.

You may not use Velia for covert surveillance or to watch over a person without their knowledge.

“Velia at Home” (local network) is free. “Velia Away” is a paid subscription for remote care. Prices may change; changes are communicated in advance. Billing and cancellation terms follow the rules of the corresponding app store.

We make our best effort to keep the service running continuously, but it depends on factors outside our control (your WiFi network, the phone's condition, battery, connectivity). Velia is provided “as is,” with no guarantee of uninterrupted availability.

To the maximum extent permitted by law, Velia shall not be liable for damages arising from the inability to detect an event, from a missing or delayed alert, or from service interruption. Velia is a complement to human care, not a substitute.

Velia's software, brand and content belong to their owners. We may update these terms; continued use implies acceptance. Questions: contact@velia.care.